Version of 3 November 2026. These terms apply to all treatments booked with Latitude Zen (online, by phone, on WhatsApp or at the institute) and to the purchase of gift cards.
1. Booking
You can book online, by phone, on WhatsApp or directly at the institute. Online: you choose one or more treatments, the date and time, enter your details, then choose to pay online or at the institute. Before confirming, you can check and correct your selection. The appointment is concluded as soon as it is confirmed; the confirmation is sent to you by email.
The practitioner is assigned by the institute according to availability.
2. Prices
Prices are shown in Swiss francs (CHF), VAT included. The applicable price is the one displayed at the time of booking and shown in the confirmation.
3. Payment
As chosen when booking: online by card, securely via Stripe (we never receive your card details), or at the institute on the day of the treatment, by card, TWINT or cash.
4. Cancellation or change by the client
- Up to 48 hours before the appointment: free cancellation or rescheduling.
- Less than 48 hours before, or no-show without notice: the price of the booked treatment is due in full (100%). An online payment is then not refunded; otherwise, the amount is invoiced to you.
- To cancel or reschedule: by phone on +41 21 653 45 76, on WhatsApp or by email at info@latitude-zen.com. The time your message is received is what counts.
If you are late, we will do our best; however, the treatment may be shortened so as not to delay the next client, and remains due in full. In exceptional and justified circumstances, the institute may, at its discretion, waive the cancellation fee.
5. Cancellation by the institute
If we have to cancel or move an appointment (illness, unforeseen event), we will let you know as soon as possible and offer you a new date. If you do not want a new date, any amount paid online will be refunded in full.
6. Health and contraindications
Please tell us before the treatment about any pregnancy, allergy, medical treatment, skin or health condition that could have an effect. We may adapt or refuse a treatment if your safety requires it. Our treatments are beauty and well-being treatments: they do not replace medical advice or treatment.
7. Gift cards
- Gift card for the amount of your choice, sent by email after payment.
- Valid for 12 months from the date of purchase; the expiry date is shown on the gift card.
- Can be used in one or more visits, for all treatments at the institute.
- Non-refundable and not exchangeable for cash, even partially. An expired gift card can no longer be used.
- The gift card is payable to the bearer: keep it safe like cash. We cannot replace a gift card that is lost or used by someone else.
- The cancellation rules above also apply to appointments booked with a gift card.
8. Packages
Packages are valid for one year from the date of purchase, except the “6 manual massages of your choice” package, valid for 3 months. Sessions not used within this period can no longer be used.
9. No right of withdrawal
Swiss law does not provide a right of withdrawal for bookings made online. The cancellation rules above apply.
10. Complaints
If you were not satisfied with a treatment, tell us directly at the institute or write to us in the following days (info@latitude-zen.com). Together we will find a solution.
11. Personal data
We process your data only to manage your appointments, your purchases and our legal obligations. All the details are in our privacy policy.
12. Applicable law and jurisdiction
Swiss law applies. The place of jurisdiction is the registered office of the institute, in Le Mont-sur-Lausanne, subject to any mandatory jurisdictions provided by law, in particular for consumers.